How to Troubleshoot Two-Way Radio Earpieces

The earpiece is one of the important audio accessories for two-way radios, sometimes the users meet various problems during work, in this blog, we will list some problems that users frequently consult and how to troubleshoot two-way radio earpieces, hope they can help you in practice.

Questions and Answers for two-way radio earpieces

1. The earpiece can't work with my two-way radio

Troubleshooting:

• Incompatibility. Because of different pin specifications, the earpiece pin totally can't be inserted into the two-way radio audio jack, or the connector of the earpiece can be inserted into the two-way radio audio jack, but neither transmit nor receive sound. So first and foremost, please verify if the earpiece connector is compatible with your two-way radio audio jack, if no, you buy the wrong earpiece, if yes, the earpiece has a quality problem. If you don't know whether they are compatible, please consult the earpiece or radio seller.
• The audio jack of the two-way radio is not center but to the right, as a result, sometimes the connector of the earpiece is not fully inserted into it, so you have to force to get the pin inserted completely.

2. You can hear the other person with an earpiece, but the other person can't hear you

Troubleshooting:

• Please unplug and replug the connector of the earpiece to test, making sure the connector of the earpiece is inserted correctly.
• If you have an extra earpiece, please check it has the same problem.
• The microphone of the earpiece doesn't work.
• The push-to-talk button doesn't work. Please check if the indicator light of the two-way radio is on when pressing the PTT button to transmit.

3. You can't hear the other person, but the other person can hear you.

Troubleshooting:

• Please unplug and replug the connector of the earpiece to test, making sure the connector of the earpiece is inserted correctly.
• If you have an extra earpiece, please check it has the same problem, sometimes one or more has quality problems.
• The speaker of the earpiece doesn't work.

4. There is no noise without inserting earphones, but there is noise when inserting earphones

Troubleshooting:

• Please exactly describe the noise, which will help to figure out the real reason, sometimes it is caused by interference, maybe it is not the quality problem of the earpiece.
• Try another earpiece to test if it has the same problem.

5. The transmitted voice is clear, your receiving sound is clear but with background noise.

• You can try to adjust the squelch level of your two-way radio to test.

TiP: There are many kinds of pins, connector types, and specifications for earpieces, such as Kenwood, Motorola, Hytera, ICOM, Midland, and more, please reference our radio connector chart before you place an order or consult us: info@retevis.com